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Visitor Use Assistant (Fee Collection)

Company Name:
Department Of The Interior
United States Citizens Temporary NTE Seasonal NTE Full Time Experience your America and build a fulfilling career by joining the National Park Service. Become a part of our mission to unite our past, our cultures and our special places, to establish important connections to the present and build a rich and lasting legacy for future generations. For more information about the National Park Service, click National Park Service.
WHO MAY BE CONSIDERED : Open to all qualified U.S. citizens. You do not have to be a current or former government employee to be considered for this position.
This recruitment will be used to fill seasonal appointments. This appointment is not to exceed 1 year, although the position may be terminated sooner or extended depending on management needs. This appointment may also be extended for one additional year, depending on funding and/or work load.
U.S. Citizenship Required Appointment subject to background investigation and favorable adjudication. Incumbent is required to wear NPS uniform. Valid state driver's license is required.
Visitor Use Assistants are uniformed employees of the National Park Service and serve as a front-line representative of the agency. The incumbent provides information and assistance to all visitors, collects and accounts for fees at the entrance stations and/or campgrounds. The incumbent provides information on the park's recreational opportunities and services, distributes maps and other printed information, and provides directions. Employees are responsible for collecting fees and accounting for the funds collected. The incumbent performs opening and closing shift functions, enters information into an electronic Point of Sale system, issues entrance receipts, park passes, and verifies entrance passes. The incumbent completes shift reports to verify money collected and accountable stock sold from all transactions. The employee safeguards funds collected and accountable stock and may perform other duties associated with the fee collection program such as restocking supplies, performing traffic control, minor maintenance, and campground duties.
May have the opportunity to present Interpretive Programs.
PHYSICAL DEMANDS: Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required. Mental stress and physical fatigue occur due to high volume of personal contacts and the responsibility of dealing with large amounts of money. Extreme physical exertion may be required while performing search and rescue, wildland firefighting and other emergency response duties.
WORK ENVIRONMENT: Work is often performed in small, outdoor structures with open windows, which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain, or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone in isolated locations.
AREA INFORMATION: Bryce Canyon National Park,established in 1928,is located in southwestern Utah. The park is famous for its globally unique geology,consisting of a series of horseshoe-shaped amphitheaters carved from the eastern edge of the Paunsaugunt Plateau. In addition to Bryce Canyon's hiking, camping, photography, horseback riding and extraordinary star-gazing, recreation opportunities abound outside the park.Dixie National Forest and Grand Staircase Escalante National Monument offer hiking, camping, mountain biking,hunting and fishing opportunities.In addition, driving time to six National Park Service units and three state parks range are within a 3 hour drive. Because of the high elevation (6,000 - 9,000 feet above sea level) summers are relatively mild with daytime temperatures rarely surpassing 90 degrees.Nighttime temperatures are cool (upper 40's to low 50's F).Afternoon thunderstorms are common in July and August.Mean daily winter temperatures range from 40 degrees (day) to 10 degrees (night).Snow can be abundant during winter storms.
Smallgrocery stores, restaurants, service stations, churches and K-12 schools are located in Tropic,UT (10 miles away).The nearest medical facilities are in Panquitch, UT (28 miles away). Cedar City, UT (80 miles) has movie theaters, clothing stores, full-service grocery stores and department and home improvement stores.
Park housing is not available.
All qualifications must be met by the closing date of this announcement, Friday, October 03, 2014. Qualifying experience may be obtained in the private or public sectors.
_QUALIFICATIONS_ : To be eligible for this position, you must possess the qualifying specialized experience and/or education as well as selective factors as described in the occupational/assessment questionnaire and as outlined below.
Minimum Qualifications for GS-0303-05 Visitor Use Assistant (Fee Collection)
EXPERIENCE: One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Use Assistant. My specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; and compiling and analyzing information to report. My experience also included handling, tracking, or depositing monies; using software programs to maintain fee and stock data; resolving issues that arise in the remittance process and assisting staff with fee issues; and using tools or equipment (e.g., cash registers, calculators, etc.) to make sales transactions.
OR EDUCATION: Four years of education above high school (120 semester hours or 180 quarter hours) leading to a bachelor's degree from an accredited college or university. (You MUST submit a copy of your transcripts indicating degree earned and credit hours in order to qualify based on education).
OR COMBINATION: An equivalent combination of education and experience as described above. For example, 6 months of the specialized experience described in A above (50% of the experience requirement), and 3 years of college study from an accredited institution (75% of the qualifying education) as specified in B above, equals greater than 100% of the total requirement. (You MUST submit a copy of your transcripts indicating number of credit hours in order to qualify based on the combination option).
SELECTIVE FACTORS: In addition to the minimum qualifications described above, selectees must meet the requirements of the Selective Factors listed below or you will be rated ineligible for the position.
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_Selective Factor 1 - Valid State Driver's License:_ Human Resources will ask for a copy of your valid state driver's license during the interview process and before a job offer can be extended.
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_Selective Factor 2 - Handling Money:_ Selectees must be able to collect and account for money. If you do not meet the requirements of this selective factor, you will be rated ineligible for this position. You MUST submit documentation of how you meet this requirement to be considered qualified for this position.
EDUCATION :
To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Applicants can verify accreditation HERE
Transcripts do not need to be official but if you are selected for this position and you used your education to qualify then you will need to provide official transcripts before you enter on duty.
You can receive credit for education received outside the United States if you provide evidence that it is comparable to an accredited education institution in the United States when you apply. For further information click HERE.
Requirements
1. National Park Service (NPS) uniformed position. Employee will be required to wear a uniform and comply with NPS uniform standards. A uniform allowance will be provided to defray the cost of the uniform.
2. Applicants must possess a valid state driver's license. This position requires that you operate a government (or private) motor vehicle as part of your official duties. A valid State driver's license is required. As a condition of employment, you will be required to submit a completed GSA Form 3607, Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. If you are tentatively selected for employment in this position, you will be required to complete GSA Form 3607 and submit the above State issued documents. Your employment, after your tentative selection, will be contingent upon receipt of these documents in a timely manner and that those documents establish, to the satisfaction of the selecting official, that you possess a valid driver's license.
We will review your application package, including the online assessment questionnaire, to ensure you meet the job requirements and assess your ability to perform this job. Your ratings are subject to change if discrepancies exist between your responses and your supporting documents.
All applicants will be rated on the following Skills or Competencies:
Ability to accurately process and account for funds collected.
Skilled at delivering quality Customer Service under various conditions.
Effective in both oral and written communication.
Knowledge of computers, software and other technical applications.
Displays a commitment towards performing work and responsible behavior.
If you meet the qualification requirements based on your online application and are found to be among the top candidates, you will be referred to the selecting official for further review.
You must include months, years and hours per week worked to receive credit for your work experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies".
Category rating procedures will be used to rate and rank candidates. Candidates will be ranked into 3 categories:
Category Group I (Best Qualified) - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position.
Category Group II (Well Qualified) - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job. Category Group III (Qualified) - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all of the requirements of the job.
Order of Consideration : Candidates who meet the minimum qualifications required by the position will be considered in the following order: (1) best qualified applicants entitled to 10-point veterans' preference who have a compensable service-connected disability of 10 percent or more (except in the case of scientific or professional positions at the GS-9 level or above or if they fail to meet positive education requirements, training, selective placement factor, etc.), best qualified applicants entitled to 10-point or 5-point veterans' preference, and then all other best qualified applicants, (2) well qualified applicants entitled to 10-point or 5-point veterans' preference and then all other well qualified applicants, (3) qualified applicants entitled to 10-point or 5-point veterans' preference and then all other qualified applicants.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Friday, October 03, 2014 to receive consideration. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Faxing Applications or Supporting Documents:
You are encouraged to apply online. Applying online will allow you to review and track the status of your application.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.
If you completed the occupational questionnaire online and are unable to upload supporting document(s):
1. To fax your documents, you must use the following cover page and provide the required information. The Vacancy ID is 1223392.
2. Fax your documents to .
If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on Friday, October 03, 2014 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.
To complete the occupational questionnaire and submit via fax:
1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items .
3. Fax the completed 1203FX form along with any supporting documents to . Your 1203FX will serve as a cover page for your fax transmission.
REQUIRED DOCUMENTS _Resume_ -- We encourage you to use the USAJobs online resume builder to ensure that all required information is in your resume. If you choose to use your own resume make sure it lists all of the required information needed (including hours per week worked and month and year of employment ).
Transcripts -- if qualifications are based on education
Qualifications -- example, typically used for licenses or other documents that attest to the qualifications of the applicant.
Veterans Preference Documentation -- Legible copy of DD-214 (Member Copy - 4)that shows honorable discharge, VA letter dated 1991 or later, SF-15 plus proof required by that form, if applicable. You must submit the required documentation to verify/confirm your claim, or you will NOT be given veteran's preference. Additional veteran's information is found at
Response to Assessment Questionnaire .
Miscellaneous -- any supporting document that does not already have its own type listed
CTAP/ICTAP -- If you are an eligible Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates. To be well-qualified and exercise selection priority, displaced Federal employees must be rated at 86 or above on the rating criteria. CTAP/ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. For additional information go to
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NOTE_ : If you receive an email stating that there was a technical problem uploading your documents, you should fax the applicable documentation to OPM at . Be sure to use the fax cover sheet that was linked in the vacancy announcement; include the VIN (six digit code) so that the fax is processed properly and promptly.
DO NOT SEND PHOTOGRAPHS. Any resumes with these attachments cannot be forwarded to the hiring official.
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted.
Most Federal employees earn both annual and sick leave. For additional information visit: Leave
1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
2 . Travel, transportation, and relocation expenses are not authorized under the Federal Travel Regulation for this position.
3. Number of Vacancies: This announcement may be used to fill additional similar vacancies if necessary.
4 . NOTE : Applicants must submit their application packages electronically or by fax. Applications/resumes and supporting documentation sent by mail (including email) WILL NOT BE ACCEPTED.

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